Shipping Protection Policy

Shipping Protection Policy

1. Scope of Shipping Protection

Shipping Protection is an optional service that can be added at checkout. It provides coverage for orders that are lost, damaged, or stolen during transit from our supplier to the delivery address provided by the customer.

This service applies exclusively to shipping-related incidents and does not replace or limit any statutory consumer rights, including the right of withdrawal and the rights under our Refund Policy.

2. What Is Covered

Shipping Protection covers the following situations occurring during delivery:

  • Loss of the package confirmed by the carrier

  • Damage to the product caused during transportation

  • Theft of the package after confirmed delivery, where carrier tracking shows successful delivery and a theft report is provided

In these cases, the customer is entitled to either:

  • A free replacement of the affected item, or

  • A refund of the purchase price, at our discretion

3. What Is Not Covered

Shipping Protection does not apply in the following cases:

  • Incorrect or incomplete shipping address provided by the customer

  • Packages marked as delivered by the carrier but taken by a third party without proof of theft

  • Delays in delivery that do not result in loss, damage, or theft

  • Damage caused after successful delivery

  • Claims made outside the reporting period

  • Customs seizures or delays

  • Customer refusal of delivery

4. Claim Process

To file a Shipping Protection claim, the customer must:

  • Contact us within 7 days of the delivery date or expected delivery date

  • Provide order number and tracking information

  • Provide photos in case of damage

  • Provide a theft confirmation if required

All claims must be submitted via:
📧 avx.commerce@gmail.com

5. Relationship to Refund & Return Policy

Shipping Protection is independent from our standard Refund Policy and does not affect the customer’s legal right to:

  • 14-day withdrawal under EU law

  • 30-day return policy

  • Warranty and statutory defect rights

If an item is eligible for return under our Refund Policy, Shipping Protection does not replace or override those rights.

6. Legal Nature of the Service

Shipping Protection is a service fee for risk coverage during transit. It is not an insurance product and does not constitute an insurance contract.